Hi euro-family-flow,
Sorry that you had a bad experience. To address this, please use the Contact Us option.
In general: Not a place here for this!
Please leave those things out of the forum; this is not a complainer blackboard or is this ever wanted. Thank you.
Especially not about our partner companies, we like to keep a good connection with Epic, and giving a space for ruining this is not our target at all.
If you have a problem with the support, please use the Contact Us options and write what is not working. It will be addressed.
https://www.maxon.net/en/about-maxon/contact
Or give your dealer a call/email.
My best wishes
Cheers.